Complaints Procedure

Complaints Procedure

You may have a query, suggestion or even a complaint that you would like to make to us.

Although we try our utmost we understand that with thousands of teams playing with us across the UK, we will sometimes get things wrong. We really do want you to tell us about it.

 

It doesn’t matter what you’re unhappy about, please take some time to email us with a description of your query, suggestion or complaint below and you can be guaranteed that your comments will always be reviewed by a Senior Manager.

Alternatively, you can call our offices and ask to speak to a Senior Manager. One will always be available to help you.

We will always try and resolve your complaint at the first stage. The majority of people who complain about our service are satisfied after an initial discussion is had with them. However, if you are not satisfied, then the manager responsible will give you their full name and also give you the full name of their Line Manager so that you can go higher up the system. Our staff will not refuse to give out names.

At this point, a more senior manager may be available immediately. If that is not the case, then one of them will call you back or email you (whichever you prefer) within 24 hours. With some complaints, it may take a little longer to investigate the actual reasons why. If this is the case, you will be informed.

If you are still not happy with the outcome, you can make a formal complaint in writing to:

The Chief Executive’s Office 
Leisure Leagues 
PO Box 4713 
Warwick
CV31 9FS
 

You will always receive a reply within 14 days. This will not be a standard reply. Each reply to a written complaint is individual and tailored to the complaint you are making. We will always try to be fair. It is our intention to treat you as customers with respect and courtesy. You are important to us. Remember, we want to hear what you have to say, so please do contact us for any reason.