We take complaints very seriously. To make a complaint, write to the Chief Executive Officer at the address that is on the Contact Page You will also receive a personal response from a senior manager should you have anything that you are unhappy about.
A Points Match, or space in the league usually occurs when we have to remove a team, usually because they may have a poor disciplinary record. In this instance, while we are waiting for a new team to join in that space, you will be required to turn up and play opponents that we arrange for you. You should turn up at your normal time on the fixtures. If you turn up and play the Points Match then you will receive a 5-0 win. If you do not turn up for the match then you will have a 5-0 loss recorded against your team. You will also be liable to pay the match fee the following week for that game, i.e. two match fees.
During July and September we appreciate that many teams go on holiday. On this basis if you give us one weeks notice then we can usually help you. We look at each circumstance individually. If you cancel a match for any other reason, apart from serious illness, then you will be liable to pay the full match fee and you will also lose the game you have cancelled. You may also be removed from the league. It is always better to contact our office and to speak to your League Manager if you have a problem fulfilling a fixture.
This is very discourteous. We aim to respond to all telephone calls and emails within one working day. If, however, in the unlikely event you do not receive a response, you should call the main office and request to speak to a Senior Manager on 0333 123 2340.
For most leagues there is an entry fee but for some we have offers of a reduced price or in some instances we will offer this for free. The cost of matches each week varies from £18 - £34 for the whole team, which can be paid online or to the Match Night Supervisor at the league before your game each week.
This depends on how many teams are in each division, but usually a season lasts about 14 weeks. We operate rolling seasons meaning after your current league season ends a new one will commence the following week.
This happens rarely, but if it does then we will usually replace them. If this cannot be done then a points match (friendly) will be arranged, your team will automatically win this game 5-0. Please note all points matches must be paid for in full.
You must give the required 7 days cancellation notice to cancel any fixture that your team cannot fulfill, if not, your team do unfortunately get charged their match fee for the cancellation and you also lose the game 5-0.
As there are a number of different pitch types ranging from water based astro to 5G astro this makes every venue unique and it differs as to what is allowed or disallowed. You can view the acceptable footwear at your venue by viewing the relevant league page.