It doesn’t matter what you’re unhappy about, please take some time to email us with a description of your query, suggestion or complaint below and you can be guaranteed that your comments will always be reviewed by a Senior Manager.
We will always try and resolve your complaint at the first stage. The majority of people who complain about our service are satisfied after an initial discussion is had with them. However, if you are not satisfied, then the manager responsible will give you their full name and also give you the full name of their Line Manager so that you can go higher up the system. Our staff will not refuse to give out names.
If you are still not happy with the outcome, you can make a formal complaint in writing to:
The Chief Executive’s Office
PO Box 4713
You will always receive a reply within 14 days. This will not be a standard reply. Each reply to a written complaint is individual and tailored to the complaint you are making. We will always try to be fair. It is our intention to treat you as customers with respect and courtesy. You are important to us. Remember, we want to hear what you have to say, so please do contact us for any reason.